Trade Counter & Trade Accounts
Our trade counter at Unit 12, Auster Road, Kettlestring Lane, Clifton Moor, York YO30 4XD stocks the appliance spares the trade actually needs. Open Monday to Friday 8.30am - 4.30pm and Saturday 8.30 - 1pm, closed Sundays and all UK bank holidays. Set up a trade account quoting reference 5568 and order by phone or WhatsApp.
Spares and support for the trade
Whether you are an independent repair engineer, a landlord with your own toolkit, a letting agent or a facilities team, the counter is set up to get you the right part quickly — and to identify it properly when you are not sure what you need.
Appliance spares in stock
The common failures — elements, pumps, belts, bearings, seals, thermostats, filters, hoses and more — on the shelf rather than on order.
Part identification
Bring the old part, a photo or the appliance's make, model and serial number, and we will identify the correct replacement.
WhatsApp ordering
Send a photo of the part or the rating plate over WhatsApp and we will confirm availability and price before you set off.
Trade accounts — ref 5568
Open a trade account quoting reference 5568. Accounts are set up at the counter, by phone on 01904 659066, or in person.
Trade pricing
Account holders get trade terms on spares, with priority routing and automated invoicing after engineer sign-off.
Priority routing
Trade account customers get priority routing on orders, so the part you need is moving the same day wherever possible.
Repair advice
Decades of repair experience behind the counter — if a job is fighting you, ask. We have almost certainly seen it before.
New appliances too
Alongside spares we sell new appliances, so where a repair genuinely is not worth it, a replacement can be sorted in the same visit.
The same stock our vans carry
The counter stocks what our own engineers fit every day — parts we trust, because we are the ones who go back if they fail.
Repair engineers & the trade
For independent engineers and maintenance firms, a local counter that actually stocks parts is the difference between finishing the job today and rebooking the customer. That is exactly why we run one.
- Common spares on the shelf, not on order
- Part identification from photos or rating plates
- WhatsApp ordering with price confirmed first
- Trade account with reference 5568
- Trade terms and priority routing for account holders
- Counter open Monday to Friday 8.30am - 4.30pm, Saturday 8.30 - 1pm
Landlords, agents & facilities teams
For anyone maintaining property around York, the counter plus our engineers covers the whole job — buy the part and fit it yourself, or have our team attend and fit it for you.
- Spares for the appliances in your properties
- Our engineers to attend where you would rather not
- One account covering spares and repairs
- Written reports where our engineers attend
- Direct contact with tenants to arrange access
- Set up your account quoting reference 5568
Getting set up with us
Get in touch
Call 01904 659066, send a WhatsApp message, or come to the counter at Unit 12, Auster Road, Clifton Moor, York YO30 4XD.
Quote reference 5568
Quote 5568 when setting up your trade account — at the counter, by phone or in person.
Account opened
Your account is set up with trade terms, priority routing and automated invoicing after engineer sign-off.
Order your way
Order by phone, by WhatsApp with a photo of the part, or in person at the counter.
Part confirmed
We confirm availability and price before you travel — no wasted journeys for a part that is not in.
Collect or get moving
Collect at the counter during opening hours, with priority routing on account orders wherever possible.
What the trade counter offers
If we do not stock it, we will say so straight away
No counter stocks everything, and we will not keep you waiting while pretending otherwise. If your part is unusual, we will tell you immediately, tell you honestly how long it is likely to take, and help you identify exactly the right one so nothing is ordered twice.
The counter behind our own engineers
This is the same stock our repair vans carry every day. When you buy a part from us, you are buying the part we would fit ourselves — from the firm that has repaired York's appliances since 1973.
Need a part, or want a trade account?
Call 01904 659066, send the part or rating plate over WhatsApp, or visit the counter at Unit 12, Auster Road, Clifton Moor, York YO30 4XD. Quote reference 5568 to set up your account.