Why we ask for your Personal Information
We ask for your full name so we can identify you and differentiate you from our other customers. You are not just a number or a sale to us, we care about how you and how you feel about our products and services.
We ask for your address so we can arrange deliveries of our products or to arrange for an engineer to visit. Even if we do not need your address for the service you are requesting (e.g. Click and Collect), it is handy for us to have for next time, and makes ordering in the future easier and quicker for you. We may also use your address information to send paper correspondence should the need arise.
Your Email Address
We ask for your email address to send you digital correspondence, such as order confirmations and communications. We may also use your email address to send promotions and offers if you choose to do so.
Your Telephone Number
We ask for your telephone number so that we can contact you. This may be to resolve an issue with an order, to confirm a delivery date, or something similar.
Your Mobile Number
We ask for your mobile number to be more flexible in how we contact you. Some of our customers prefer communications through text message or Whatsapp, and some of our suppliers may give notifications on delivery times over text message.