On receipt of your proof of purchase we will check the details you have provided including that your product is eligible for the promotional warranty you have applied for as shown at www.miele.co.uk/promotions and that it has been purchased within the promotional period. You will then be issued with a Miele Service Certificate in your name. This may take up to 28 days from the point that we receive your proof of purchase.
1. The Miele Product Guarantee
- This promotion is only available through Miele retailers in England, Scotland, Wales and Currys Northern Ireland. Purchases made in other retailers in Northern Ireland and the Republic of Ireland are not included in this promotion and also excludes appliances sold as part of contract developments, auctions or rental agreements. - is non-transferable and in the event of a change of ownership will not be valid unless Miele has provided its written approval.
- cover services performed only within GB excluding ROI and Northern Ireland.
- requires proof of purchase with application and for redemption of services under the guarantee.
- is offered as an extra benefit and does not affect your statutory rights.
- is governed by and in accordance with the laws of England and Wales and each party submits to the jurisdiction of the English Courts.
The Miele Product Guarantee is effective from the purchase date. Our standard 2 year Guarantee is available on all domestic appliances and vacuum cleaners. Where a 5 or 10 year warranty is offered this extends the standard period of cover by 3 and 8 years respectively. Extended warranties must be registered within the standard 2 year Guarantee period and extend the period of cover from the purchase date of the product and not from the warranty registration date.
In addition to the correction of defects in material or workmanship during the contract period and subject to exclusions, Miele agrees to bear the cost the complete cost of repair including parts and labour. Any parts replaced during repair become the property of Miele.
If in the opinion of Miele an appliance is beyond economic repair, Miele reserves the right at its sole discretion to provide customers with a new appliance of equivalent specification. If Miele replaces the appliance, the Guarantee will become invalid.
Miele will not bear costs for repairs where appliance breakdown is due to the following:
- Non-compliance with safety regulations and warnings given in the operating instructions.
- Faults caused by the user through operating errors or lack of care and maintenance.
- Non-domestic or commercial use.
- Use that extends 10,000 operating hours for appliances or 1,000 hours for vacuum cleaners
- Intentional damage by the owner or third parties.
- Incorrect installation.
- Faulty repairs or repairs carried out by parties other than Miele or an authorised agent;
- External influences (e.g. weather, transit damage)
- Replacement parts subject to wear and tear e.g. filters.
- Glass breakage and defective light bulbs.
- Visual blemishes such as marks and dents.
- Use of non-approved accessories, care products, dust bags or spare parts.
- Damage to accessories.
- Accidental damage.
Miele will only bear repair costs carried out by Miele's network of service technicians or an authorised agent. If, during a service visit, no fault can be found for which Miele is responsible according to this Certificate, customers will be invoiced with call-out charges, and labour costs of 60 minutes in accordance with Miele standard rates for the time being.
Miele shall not be liable for loss of goods, loss of use, or any special, indirect, or pure economic loss, costs, damages, charges or expenses except for liability that Miele are not allowed to exclude by law such as death resulting from negligence by Miele or damage incurred as a result of fraud or fraudulent misrepresentation by Miele.
You may cancel your extended warranty at any time by giving notice in writing to the address shown on our contact us page.
To receive a full refund on warranties which have been purchased you must cancel within 14 days of receiving your service certificate. A full refund will only be given where no claim has been made under the warranty.
For queries relating to warranty and guarantee or service please visit our contact us page.